Travel and Tourism Operations

MODULES

•       Introduction to PC*

•       Windows*

•       Word Processing*

•       Understanding the Internet*

•       Outlook*

•       Tourism Geography*

•       Overview: South Africa*

•       Fares and Ticketing within Africa* This module is lecture based and will be scheduled at various times throughout the year

•       Travel Industry Operations 1*

•       Overview: Africa*

•       Overview: International Destinations*

•       Travel Industry Operations 2*

•       Selling Skills (Travel)*

•       Reservations and Front-of-House Programme (Jade Apex)*

•       International Fares and Ticketing*  This module is lecture based and will be scheduled at various times throughout the year

•       Field Trips

•       Billing and Settlement Plan Overview*  This module is lecture based and will be scheduled at various times throughout the year

•       Amadeus**  This module is lecture based and will be scheduled at various times throughout the year

•       Experiential Training for three months***

All modules are compulsory unless otherwise specified and must be passed.

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Amadeus is a computerised Global Distribution System. Learners are free to select an alternative system, for example Galileo but this is not taught at Boston. In this case the Learner must not register for Amadeus but must furnish the college with proof of certification in Galileo Training. The certified copy of this training certificate will be placed in the Learner’s Portfolio of Evidence. Please note this training must be obtained within the final six months of Stage 3, as knowledge and skills must be up-to-date at the time of completion of the Travel and Tourism Operations Learning Programme.

***Please note that Learners must obtain experiential training (workplace experience) for a minimum of three months. The obligation to find a suitable experiential training workplace does not rest with Boston City Campus & Business College.

 

PERSONALITY PROFILE

Accurate | Responsible | Love of Travel | Friendly

 

OUTCOMES

•     Ability to operate effectively in the workplace using a number of Windows-based end-user    

         applications

•       An understanding of the travel and tourism industry

•       Ability to demonstrate an understanding of customer service

•       Ability to demonstrate computer literacy in the travel and tourism environment

•       Ability to operate in the travel and tourism environment

•       Destination knowledge

•       Fully conversant in travel geography

•       A working knowledge and competency with fares and ticketing, and travel documentation

•       Ability to handle financial practices, calculations, procedures and transactions according to industry and operational requirements

 

DURATION

The recommended duration of study for this Short Learning Programme is twenty months.

 

ENTRY REQUIREMENT

National Senior Certificate; or National Certificate (Vocational) L4; or equivalent qualification OR alternatively Learners can apply for RPL entry into the programme from the Academic Committee at Boston Head Office.

 

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Travel & Tourism Operations including a total of 18 Higher Education credits on NQF L5 (HCLP1, HCLT1)

 

FURTHER STUDY OPPORTUNITIES

On successful completion the Learner may apply for admission with advanced placement to an accredited Boston Higher Education Programme.