Call Centre Operator

MODULES

•       Windows*

•       Word Processing*

•       Spreadsheets*

•       Presentation Graphics*

•       Understanding the Internet*

•       Outlook*

•       Call Centre Operations* 

•       Principles of Customer Service*  

•       Business English* 

•       Reception & Switchboard Skills*  

All modules are compulsory and must be passed.

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

 

PERSONALITY PROFILE

Clear Speaking Voice | Friendly | Patient | Efficient 

 

OUTCOMES

•       Ability to operate effectively in the workplace using a number of Windows-based end-user applications

•       Ability to communicate effectively

•       A sound knowledge of effective telephone techniques • Ability to understand the needs of the c    customer

•       Ability to capture information accurately

 

ENTRY REQUIREMENT

Grade 10 Certificate; or National Certificate (Vocational) L2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

 

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Call Centre Operator including a total of 18 Higher Education credits on NQF L5 (HCLP1, HCLT1) and 14 Higher Education credits on NQF L6 (HCLT2)

 

FURTHER STUDY OPPORTUNITIES

On successful completion the Learner may apply for admission with advanced placement to a Boston Short Learning Programme which has a Grade 11 Certificate or equivalent qualification as the entry requirement.