Receptionist Secretary

MODULES

•       Introduction to PC*

•       Windows*

•       Word Processing*

•       Understanding the Internet*

•       Outlook*

•       Reception and Switchboard Skills*

•       Principles of Customer Service*

•       General Office Practice*

•       Business English*

•       Typing Skills for the Executive Secretary**

All modules are compulsory and must be passed.

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.

 

PERSONALITY PROFILE

Pleasant | Polite | Presentable | Helpful | Patient | Courteous

 

OUTCOMES

•       Ability to operate effectively in the workplace using a number of Windows-based end-user applications

•       Ability to communicate effectively with customers

•       Ability to receive visitors and screen calls

•       Familiarity with office routine procedures, filing and correspondence

•       Good typing skills

 

ENTRY REQUIREMENT

Grade 10 Certificate; or National Certificate (Vocational) L2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

 

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Receptionist Secretary including a total of 18 Higher Education credits on NQF L5 (HCLP1, HCLT1)

 

FURTHER STUDY OPPORTUNITIES

On successful completion the Learner may apply for admission with advanced placement to a Boston Short Learning Programme which has a Grade 11 Certificate or equivalent qualification as the entry requirement.