Customer Liaison Consultant

MODULES

•       Word Processing*  

•       Spreadsheets* 

•       Presentation Graphics*  

•       Understanding the Internet*  

•       Outlook* 

•       Principles of Customer Service*

•       Introduction to Public Relations* 

•       General Office Practice*

•       Business English* 

•       Applied Psychology 1 (OAPS11615)*

All modules are compulsory and must be passed.

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

 

PERSONALITY PROFILE

Friendly | Caring | Diplomatic | Communicative | Confident

 

OUTCOMES

•       Ability to operate effectively in the workplace using a number of Windows-based end-user applications

•       Ability to understand the needs of the customer

•       Responsibility for making decisions to satisfy the customers’ needs

•       Ability to compile own correspondence and liaise with senior management

•       Ability to communicate effectively with customers

 

ENTRY REQUIREMENT

National Senior Certificate; or National Certificate (Vocational) L4; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

 

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Customer Liaison Consultant including a total of 26 Higher Education credits on NQF L5 (HCLT1, HAPS1) and 14 Higher Education credits on NQF L6 (HCLT2)

Contact your nearest Boston College branch for more information on this short learning programme or one of our related public relations courses.

 

FURTHER STUDY OPPORTUNITIES

On successful completion the Learner may apply for admission with advanced placement to an accredited Boston Higher Education Programme.