Receptionist

MODULES

•       Introduction to PC* 

•       Windows* 

•       Word Processing* 

•       Understanding the Internet*

•       Outlook*

•       Reception and Switchboard Skills* 

•       Principles of Customer Service*

•       General Office Practice*

•       Business English*

All modules are compulsory and must be passed.

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

 

PERSONALITY PROFILE

Pleasant | Courteous | Helpful | Patient | Polite | Presentable

 

OUTCOMES

•       Ability to operate effectively in the workplace using a number of Windows-based end-user applications

•       Ability to receive visitors and screen calls

•       Ability to communicate effectively with customers

•       Familiarity with office routine procedures, filing and correspondence

 

ENTRY REQUIREMENT

Grade 10 Certificate; or National Certificate (Vocational) L2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office

 

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Receptionist including a total of 18 Higher Education credits on NQF L5 (HCLP1, HCLT1)